Welcome to ILK Learning!

1. Privacy and Cookies Policy Introduction

This Privacy Policy is to identify how we ILK Learning (hereinafter referred to as “ILK”) may collect use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (if available) (jointly referred as “ILK Platform Channels”). 

Please take a moment to review the terms of this Privacy and Cookies Policy (“this Policy”) and understand it before using our service on the ILK Platform Channels. Your access and use of our Website is conditioned upon your acceptance and consent of the terms stated herein. If you do not agree with one or more of the terms stated in this Policy, you should refrain from using ILK Platform Channels.

Please note that we reserve the right to modify, limit, add or delete, without notice, any of the services discussed in this Policy. Where a change is made to this Policy, we may publish a public message on the site to inform users accordingly. You are also advised to periodically check thisPolicy (and the Terms of Use) for changes.

2. What Information Do We Collect About You?

Cookies are data files stored on your device. We use cookies to give you a better browsing experience on our website. We automatically collect information by use of cookies, including but not limited to:

This information (collectively “Non-Personal Information“) does not identify you personally. We use this Non-Personal Information to monitor the effectiveness of the Site and Products, and in turn enhance and improve your experience on ILK Platform Channels. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

We collect certain personal information (“Personal Information”) when you register to participate in services of ILK Platform Channels,  you order courses or services from us or use our ILK Platform Channels. We also collect information when you complete any customer survey. ILK Platform Channels usage information may also be collected using cookies (as defined above). ILK will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.). Providing such information is voluntary, and by providing such information, you consent to our collection and use of it, as described in this Policy.  We collect this information exclusively to carry out the functions offered on ILK Platform Channels and to provide you with offers and information about ILK and other services we think you may be interested in. We might collect this personal information through: your ordering; subscribing to our newsletter; creating a user account; contact us; sending messages or other correspondence through ILK Platform Channels; or through advertising, research and direct marketing. We do not collect sensitive information about you.

Additionally, we do not knowingly collect personally identifiable information from a minor children under the age of eighteen (18) without prior consent from parent or guardian. ILK Platform Channels contain features useful to children, therefore children should not be granted access to any passwords or use of the parent or guardian’s account without direct monitoring and supervision by the parent or guardian. We are not responsible for any unauthorised use of accounts, and we encourage everyone to protect their passwords and not to disclose to anyone. You may choose not to provide Personal Information via the Website, and you may choose not to participate in the Website.

3. Storage and Security of Your Personal Information

We will maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorised access, modification or disclosure. You are responsible for keeping your password of ILK Platform Channels confidential and we recommend that you do not share your password with anyone. Due to the nature of the internet, ILK does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the ILK Platform Channels.  

4. Use of Your Personal Information

We use a credit card processing company and electronic payment platforms to bill and collect from users for purchases and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We use third party service providers, contractors and clients to facilitate ILK Platform Channels and the services we provide, and they may have access to Personal Information. In the event we merge or consolidate with another institution, Personal Information may be transferred to the successor entity. We may also disclose Personal Information if we are required to do so by law for investigation purposes.

We use Personal Information obtained from you to process our services. In the process, you must provide additional financial information such as credit card number, expiration date, wire transfer or account information. This information is used for billing purposes and to fulfill services.

We do not disclose any Personal Information to non-affiliated third parties, except as necessary for us to provide our services to you, or as permitted by law, (like giving you credit for rewards, carrying out a transaction you have requested, operating or managing our business, or responding to legal process). We may disclose any Personal Information we collect with our affiliates, including for purposes of internal audit, management, billing or administrative purposes including defending and bringing legal actions.

You consent to ILK collecting and using your personal information for processing your order on ILK Platform Channel and any other service provided through the platform. In particular you expressly consent that ILK may disclose your personal information, including your name, email address, physical address and telephone number to tutors providing the course, or employees of the tutors or by third parties providing services to you. You consent to ILK using your personal information for advertising and direct marketing purposes in order to inform you about the ILK Platform Channels and the courses and services it provides, or other matters that it believes will be of interest to you. ILK may disclose your personal information, and you consent to the disclosure of your personal information, to other entities within the ILK group of companies; and third parties engaged by ILK or other members of the ILK group to perform functions or provide courses and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.

We may share Non-Personal Information, including aggregated demographic and statistical information, with our affiliates, partners, contractors, clients and others. Such information could be used to provide us with statistical or other analysis. We may also share Non-Personal Information with our affiliates, partners, contractors, clients and others in connection with reviews or surveys that you submit to us to post on ILK Platform Channels or other websites or on third-party social networking sites such as Facebook and Instagram.

We are concerned about identity theft and the practice currently known as “phishing”. Our top priority is to protect you from identity theft. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

If you would like to unsubscribe from receiving direct marketing communications from ILK
or do not want us to share your personal information with other parties, please e-mail us
at contact@ilklearning.com or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal information by third parties may result in us not being able to provide you with any services. ILK reserves the right to disclose your personal information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of  ILK or any third party, or to avoid injury to any person. If the ILK business is sold or merges with another entity then some or all of your personal information may be passed to a third party.  

5. Feedback

We collect comments and feedbacks from users provide on ILK Platform Channels and such feedbacks will be publicly viewable.

6. Other Websites  

We may provide links on ILK Platform Channels to other sites of interest or to sites that perform services for us. We do not review or endorse the content of these sites or guarantee that they will abide by this Policy. Your use of such linked sites is subject to the terms and conditions and privacy policies of the providers of those sites. We encourage you to be aware when you leave ILK Platform Channels and to read the privacy statements of each website that collects Personal Information.

7. Advertising

Advertisements appearing on ILK Platform Channels may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Policy does not cover the use of cookies by any advertisers.

8. Changes to Our Privacy and Cookies Policy

We reserve the right to change, modify  or amend all or any part of this Policy at any time without notice. Any changes thereto will be notified via the Website and, where appropriate, through e-mail notification.

9. Contact Us

If you have any questions about this y Policy, comments, queries and requests relating to our use of your information, please contact: contact@ilklearning.com